Frequently asked questions

Most of our products are handmade to order, so preparation usually takes 2-4 business days before shipping.

Shipping time depends on the destination country. Once your parcel has been dispatched, delivery time may vary based on the local postal service or courier.

As soon as your order is shipped, you’ll receive a confirmation email with your tracking number.

Yes, we ship to many countries worldwide. Available shipping options will appear at checkout.

Yes, eligible items can be returned according to our Refund / Returns Policy.

Custom-made or personalised items may not be eligible for return unless they arrive faulty or incorrect.

Please contact us as soon as possible with your order number and a short description of the issue, and we’ll do our best to help.

If you’re unsure about sizing or need help after receiving your order, please contact us and we’ll advise you on the best next step.

Please use the size information provided on the product page and measure your dog carefully before ordering.

If your dog falls between sizes, contact us before ordering and we’ll help you choose the best option.

Yes — if you send us your dog’s measurements, breed and a note about the product you want, we’ll gladly help.

Yes, our products are handmade with attention to detail and designed for everyday use.

The materials vary depending on the product, but we always focus on thoughtful design, functionality and comfort.

Care instructions may vary by product. We recommend checking the product page and contacting us if you need more detailed guidance.

Our products are made for dogs and designed with comfort and practicality in mind, but they should always be used responsibly and under supervision where needed.

You earn 10 points for every €1 spent.

100 points can be redeemed for €1 off your order.

Yes — create or sign in to your account to track points and redeem rewards.

Invite a friend — they’ll receive €5 off their first order, and you’ll get a €5 coupon once they complete their purchase.

Sign in to your account to view your points balance and available rewards.